SHIPPING POLICIES AND MISSING ORDERS


              COVID, DELAYS, THEFT and SHIPPING INSURANCE

Due to COVID, all of the shipping carriers are extremely overwhelmed because of the increase in online shopping. With this overwhelm, there has been an increase of mistakes made by carriers, packages showing delivered but are nowhere to be found, as well as an increase in doorstep theft.


For these reasons, we have implemented Route Shipping Insurance. Route protects you, the customer, from packages that are lost, damaged or stolen. We highly recommend you select this option. If you did not select Route shipping insurance, check with your credit card to see if they insure online orders for theft or damage.


Film Supply Club is NOT RESPONSIBLE FOR LOST, STOLEN, or DAMAGED packages.

              FILING A CLAIM WITH ROUTE:

When you purchase a product with Route Package Protection, you will get an email with your Route Order ID and a link to report an issue.


To go straight to the Report and issue form, click here.

Have questions about Route's policies? Read more here.


To report an issue from your email, follow these steps below:

  1. Open your email from Route

  2. In the email, copy your Route Order ID and then click Resolve an Issue

  3. In the form, your email address and order number will pre-populate

  4. Choose the issue with your order (lost, stolen, or damaged).

  5. Add a description

  6. Click Submit


Film Supply Club is NOT RESPONSIBLE FOR LOST, STOLEN, or DAMAGED packages

              SHIPPING TIMES NOT GUARANTEED:

If items are in stock, we ship out the same day with orders placed before noon or next day if after. Shipping carriers are not guaranteeing timing on deliveries so we also cannot guarantee them. They have gotten better post-holiday season but order early vs last minute to save yourself the stress.